Privacy policy

PRIVACY POLICY

Last updated: August 24, 2026

Privacy Policy

The Ever Botanic respects your privacy and is committed to handling personal information responsibly.

Information We Collect

When you interact with our website, we may collect personal information including:

Name
Email address
Shipping information
Billing information
Order information
Device and browser information
IP address
Website activity
Customer support communications
Payment-related information processed by our payment providers

We generally do not directly store complete payment card information.

How We Use Personal Information

We may use personal information to:

Process and fulfill orders
Provide customer support
Send order and shipping updates
Process returns and refunds
Prevent fraud and abuse
Improve our website and services
Perform analytics
Provide advertising or marketing where legally permitted
Comply with legal and regulatory obligations

Service Providers

We may share information with service providers necessary to operate our business, including:

Shopify
Payment processors
Logistics providers
Fulfillment partners
Suppliers
Analytics providers
Advertising platforms
Customer support providers
Technology and hosting providers

These providers may process information as necessary to perform their services or as otherwise permitted by applicable law.

Cookies & Similar Technologies

Our website may use cookies and similar technologies to:

Operate the online store
Remember visitor preferences
Analyze website activity
Improve performance
Support advertising and marketing where permitted

Where required by applicable law, visitors may be provided with controls regarding non-essential cookies.

International Processing

Because we operate internationally and use global service providers, personal information may be processed or stored in countries outside your country of residence.

Data Retention

We retain personal information for as long as reasonably necessary for operational, contractual, tax, fraud-prevention, customer service, and legal purposes.