Shipping policy
SHIPPING & DELIVERY POLICY
Last updated: August 24, 2026
Shipping & Delivery Policy
At The Ever Botanic, we are committed to providing a clear and reliable delivery experience.
Order Processing
Orders are normally processed within 1–3 business days after payment has been successfully confirmed.
During promotional periods, holidays, unusually high demand, or unexpected fulfillment delays, processing may occasionally take longer.
If a significant delay affects your order, we will make reasonable efforts to contact you.
Estimated Delivery Time
After processing, standard delivery generally takes approximately:
5–12 business days
Most orders therefore arrive within approximately 6–15 business days from the date of purchase.
These are estimated delivery times and not guaranteed delivery dates. Delivery may occasionally be affected by customs procedures, carrier delays, severe weather, local holidays, or other circumstances outside our direct control.
Worldwide Shipping
The Ever Botanic offers free standard shipping worldwide to eligible destinations.
Shipping availability for your destination will be confirmed during checkout.
Third-Party Fulfillment
The Ever Botanic works with third-party suppliers, warehouses, manufacturers, and fulfillment partners to source, prepare, and ship certain products.
As a result, your order may be shipped directly from one of our fulfillment facilities or supplier locations.
The country from which your order is shipped may be different from your country of residence.
Orders containing multiple products may occasionally arrive in separate packages.
Regardless of the fulfillment location, The Ever Botanic remains your point of contact for customer support and order-related assistance.
Tracking Information
Tracking information is normally provided after your order has been processed and shipped.
After receiving your tracking number, please allow approximately 24–72 hours for the carrier's tracking system to begin displaying movement.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you notice an error, please contact us immediately at:
If your order has not yet entered fulfillment, we will make reasonable efforts to update the address.
Once an order has been shipped, address changes may no longer be possible.
Delivery Delays
If your tracking information has not updated for an extended period or your order has exceeded the expected delivery timeframe, contact:
We will investigate the shipment with the carrier or fulfillment partner and work toward an appropriate resolution.
Lost Packages
If a shipment is confirmed as lost during transit, we will review the case and provide an appropriate resolution, which may include a replacement or refund depending on the circumstances and applicable consumer law.
Packages Marked as Delivered
If tracking indicates that your package was delivered but you cannot locate it, please first check with household members, neighbors, building reception, property management, safe delivery locations, and the local carrier.
If the package remains missing, contact us so that we can investigate.
Customs, Duties & Taxes
International orders may be subject to customs procedures, import duties, VAT, taxes, or other charges imposed by the destination country.
Where these charges are not collected during checkout, they may be payable by the recipient according to local regulations.
Contact
For shipping and delivery questions: