Refund policy
RETURNS & REFUNDS POLICY
Last updated: August 24, 2026
Returns & Refunds
We want you to feel confident when shopping with The Ever Botanic.
30-Day Return Requests
You may request a return within 30 days after receiving your order, subject to the conditions below.
For a standard return, the product should be unused, in substantially the same condition in which it was received, and returned with its original packaging whenever reasonably possible.
Before returning any product, please contact:
Please do not send products back to the shipping address shown on the parcel unless our support team specifically instructs you to do so.
Unauthorized returns may experience delays or may not be identifiable.
Change-of-Mind Returns
For eligible change-of-mind returns, return shipping costs may be the customer's responsibility where permitted by applicable law.
Original shipping costs, when separately charged, may not be refundable unless required by applicable law.
Damaged, Defective or Incorrect Products
Please inspect your order after delivery.
If you receive a product that is damaged, defective, incorrect, or materially different from what was ordered, contact us as soon as reasonably possible at:
Please include:
- Your order number
- A description of the issue
- Clear photographs or video showing the product
- Photographs of the packaging when relevant
Once reviewed, we may provide an appropriate solution, including a replacement, partial refund, full refund, or another remedy required by applicable law.
Refund Processing
Approved refunds are issued to the original payment method used for the purchase.
Once the refund has been processed by us, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.
Lost Orders
If an order is confirmed as lost during transit, we will review the case and provide an appropriate resolution, which may include a replacement or refund.
Order Cancellations
If you wish to cancel an order, please contact us as quickly as possible at:
Orders that have not yet entered fulfillment may generally be cancelled.
Once fulfillment or shipment has begun, cancellation may no longer be technically possible. In this situation, you may request a return after delivery where eligible.
Non-Returnable Products
Where permitted by law, certain products may not qualify for discretionary returns, including personalized, custom-made, or made-to-order products.
This does not affect your rights regarding damaged, defective, incorrect, or materially misrepresented products.
European Union / EEA Customers
Where applicable, consumers located in the European Union or European Economic Area may have a statutory right to withdraw from qualifying online purchases within 14 days after receiving the goods.
Nothing in this policy is intended to restrict mandatory consumer rights.
Statutory Consumer Rights
If consumer protection laws applicable in your jurisdiction provide greater rights than those described in this policy, those statutory rights will continue to apply.
Before Opening a Payment Dispute
If something has gone wrong with your order, we encourage you to contact our support team first so that we can investigate and attempt to resolve legitimate concerns promptly.